Terms of Use
These terms explain how you can use navela.care and request a free call. Any paid work is covered by a separate written agreement.
Who we are
Navela is operated by Arina Zarochintseva and Iuliia (Yulia) Gorbunova. Navela is not currently a separately registered company. Contact: support@navela.care.
What Navela does
Navela provides educational information, research, organization, and administrative navigation support for families raising autistic children in the United States. We research programs and processes, explain them in plain language, and help families prioritize and plan their next steps.
Who can use this website
Our website and request form are for adults: parents, guardians, and others authorized to act for a child. By sharing information about a child, you confirm that you are allowed to share it.
What Navela is not
Navela is not a law firm, medical provider, insurance company, or government agency. We do not provide legal advice, medical advice, diagnosis, or treatment, and we do not decide eligibility for any program. We do not represent you before schools, insurers, agencies, or courts, and we do not contact them on your behalf. Talking with us does not create an attorney-client or clinician-patient relationship. When your situation needs a licensed professional, we will tell you.
No guarantees
Programs, insurers, schools, and other organizations make their own decisions. We cannot guarantee approval, coverage, funding, services, wait times, or any particular outcome. Rules and programs change.
Sample plan and website information
The sample Navigation Plan on our website is illustrative and is not a client case. Information on our website is general and may not fit your situation. Always check requirements and deadlines with the organization responsible. If a deadline is approaching, contact the relevant organization or a qualified professional directly. Do not wait for your Navela plan before taking time-sensitive action.
Not an emergency service
Navela is not an emergency or crisis service, and we do not monitor messages around the clock. If you or someone else is in immediate danger in the United States, call 911. For a mental health crisis in the United States, you can call or text 988.
The free call
The first 20-minute Navigation Call is free and does not oblige you to buy anything. After you send a request, our team will email you within 24 hours to arrange the call on Zoom. Sending a request does not authorize any charge and does not sign you up for a subscription or a newsletter.
Paid work
A Personal Navigation Plan and any follow-up support are paid services. Before any paid work begins, we confirm the scope, price, and delivery timeline, along with cancellation and refund terms, in a separate agreement. Your plan will be ready within 7 calendar days after we agree on the scope and receive the information needed to begin. There are no payments on this website, and no subscriptions or automatic renewals.
Information you share
Please share only information you are allowed to share. Do not send medical records, Social Security numbers, insurance member numbers, or other sensitive documents through our request form. Our Privacy Policy and Consumer Health Data Privacy Policy explain how we handle information.
Our materials and other websites
You may use the materials on our website for your own family’s navigation. Please don’t copy them for commercial use or present them as your own. Our website may link to other organizations’ resources. They have their own terms and policies, and we are not responsible for their content or decisions.
Your rights
Nothing in these terms limits any rights you have under laws that cannot be waived or changed by agreement.
Changes and contact
If we change these terms, we will post the new version here with a new effective date. Questions: support@navela.care.