Privacy policy
Last updated July 30, 2026. Plain-language summary of how we handle your information.
Who we are
Navela helps autism families in Texas, Florida, and New Jersey navigate benefits, insurance appeals, and program guides. We are not a law firm or medical provider.
What we collect
- Account email and authentication data (Supabase Auth).
- Child profile details you enter (preferred name, age/DOB, state, insurance type, diagnosis status) to personalize your path.
- Quiz / screening answers and waitlist emails.
- Content you submit for tools (e.g. denial facts for appeal drafts; chat messages to Ask Navela).
- Basic usage logs (timestamps, token counts) to operate rate limits.
How we use it
To generate your personalized path, program matches, appeal drafts, and assistant replies; to enforce free-tier limits; and to email you when you ask us to (waitlist, letter delivery when enabled).
AI features send the prompts you provide (and, when available, a short profile summary) to our model provider (Anthropic) to generate drafts and answers. We do not sell your personal data. We do not use your documents to train public models.
Storage & security
Data is stored in Supabase (hosted Postgres + Auth). Demo mode may keep some drafts in your browser (localStorage) only. Transmission uses HTTPS. Paid document storage with stricter HIPAA controls is on our roadmap — until then, treat uploads as not yet available.
Your choices
You can update your profile in-app, stop using the service, or email us to request deletion of your account data. Waitlist emails can be removed on request.
Contact
Privacy questions: privacy@navela.care. Or use About.